Terms & Conditions

All products and information displayed on www.papita.ae is protected by copyright and other intellectual property laws. Papita Trading LLC is the sole owner of this site. The content is owned by Papita Trading LLC. You may not modify, publish, transmit, transfer, sell, reproduce, create derivative work from, distribute, repost, perform, display or in any way commercially exploit any of the content.

Papita Trading LLC reserves the right to refuse service to anyone at any time. Papita Trading LLC does not disclose any personal information to advertisers and for other marketing and promotional purposes that could be used to personally identify you, such as your password, credit card number and bank account number. We are not liable for any loss during your transaction. Although all attempts will be made by Papita Trading LLC to give best service and complete client satisfaction, but Papita Trading LLC shall have no liability to you for any delay in delivery or or for any damage or defect to goods delivered that is caused by any event or circumstance beyond its reasonable control, including, but not limited to acts of god, terrorism, riots, etc.

The terms shall be governed by and constructed in accordance with the laws of United Arab Emirates without reference to conflict of laws. Disputes arising in relation here to shall be subject to the exclusive jurisdiction of the courts in UAE. Papita Trading LLC, its officers, directors, shareholders, parents, subsidiaries, affiliates, employees, or joint venture partner are not liable to you for any incidental, indirect, consequential, special, punitive, or exemplary damages and/or costs of any kind, arising from your use of this website or your breach of these terms.

All product(s) and company names are trademarks™ or registered® trademarks of their respective holders. Use of them does not imply any affiliation with or endorsement by them.

Shipping Charges

• We may charge for shipping and/or offer free shipping for all order(s) delivered across the UAE.
• For international shipping the delivery charges depend on country of purchase & will be calculated separately, you may contact us for more information.

Estimated Delivery Time

Within the UAE orders are dispatched in 1 to 3 working days through a trusted courier service. We also offer same day shipping depending on location and time of receipt of order. We try our best to ship on time but in some cases delayed shipping due to inevitable circumstances may occur. International orders are dispatched once you approve the shipping charges. For all international orders delivery time may vary depending on location, the same will be initially communicated for your approval.

Kindly Note

Sometimes, delivery may take longer duration due to bad weather conditions, transportation delays, disruptions caused by the covid-19 pandemic or other unforeseen circumstances. In such cases, Papita Trading LLC will not be held responsible for such delays. Be rest assured that our customer service team will do everything so as to ensure on time delivery of your parcel. You can always reach out to our customer service team on +971588080250 or mail us on sales@papita.ae for any query.

Acknowledgment of Receipt

We require a signature for any goods delivered, at which point responsibility for your purchased goods passes to you. If you have specified a recipient who is not you for delivery purposes (for example as a gift) then you accept that evidence of a signature by them (or at that delivery address) is evidence of delivery and fulfillment by Papita Trading LLC and transfer of responsibility in the same way.

Taxes & Duties

Any import duties and taxes are charged when the parcel reaches the destination country, must be paid by the recipient. We cannot estimate the value of duties and have no control over these charges as customs policies vary from country to country. If you have questions related to custom charges, please contact your local customs office. For all domestic orders (within UAE) taxes and duties have already been included in the product price.

Tracking Details

Once your shipment is booked tracking details will be shared with you . Kindly check your message/ email for regular updates. If the tracking details sent do not provide sufficient information or if it shows message as ‘Contact Customer Care’ or anything else, please contact Courier customer care from their website, they will help you in delivery according to your convenience.

All our products are genuine and offer warranty. All our products go through strict quality control before shipping. If you still have doubts, feel free to call us on Customer Care: +971588080250 or write to us sales@papita.ae.

Warranty Terms & Conditions:

All products carry limited warranty from manufacturer of the brand and/or distributor for a limited period against manufacturing defects only.

The terms, conditions, duration of warranty, exclusions of warranty are defined by the manufacturer of the brand and/or local distributor. Warranty commences from the date of the Invoice or date of activation, unless specified otherwise.

Warranty is applicable within the limits of United Arab Emirates only unless specified otherwise by the manufacturer of the brand and/or local distributor. Papita Trading LLC will only be the facilitator of this service and primary responsibility for warranty service rests with the manufacturer of the brand and/or local distributor. In case the product is defective and/or requires repair, it is your responsibility to deliver the product, at your cost, to Papita Trading LLC in the United Arab Emirates.

Other than what is provided by manufacturer of the brand and/or local distributor, we disclaim any warranties or representations, expressed or implied in respect of quality, suitability, accuracy, reliability, completeness, timeliness, performance, safety, merchantability, fitness for a particular purpose, or legality of the products listed or displayed or transacted, including product information and/or specifications.

In cases of Dead-on Arrival (DOA) product, the respective service provider will determine whether the product is DOA and would offer either a replacement or product repair. Warranty offered will be as per the principal warranty terms & conditions, which are product specific & define by the Manufacturer, brand owner(s), or local distributor.

In some cases, a warranty is not applicable if:

1. Sets are tampered with / repaired by unauthorized personnel, or anyone other than those authorized by the manufacturer of the brand and/or local distributor.
2. Any defect caused due to improper use, negligence or transit damage.
3. The serial number on product has been tampered with or removed or does not match.
4. Damage is caused in transit or by accident, acts of God, abuse or misuse, negligence, failure to follow operating instructions, exposure to liquid, sand, fire, improper voltage input, fluctuation in electrical supply or by any other external factors.
5. In no event shall Papita Trading LLC be liable for any direct/indirect or consequential damages, including loss of profit, incurred by any customer/end user of the Product(s) or any other third party.
6. Warranty is subject to exclusive jurisdiction of the courts of Dubai, UAE.

Extended Warranty Terms and Conditions

This Extended Warranty Plan applies to the parts and Labour with respect to the product stated on the PAPITA invoice for software, electrical and mechanical defects only. The Extended Warranty Plan extends the warranty for the period stated on the invoice commencing on the date of expiration of the manufacturer’s warranty.

Extended Warranty is valid in United Arab Emirates only. Accidental damage, liquid water damage, any form of body damage, wear & tear damage are not covered in this plan.

If the unit is beyond economical repair for software, electrical and mechanical defects, then a replacement/credit note will be issued with a value depreciating as decided by the vendor considering existing market conditions.

Standard depreciation in the value of the product purchased is calculated at 30%-50% varied as per market, model, brand, condition(s) or normal deterioration of the product(s) at the time of the extended warranty claim.

In some cases, an extended warranty is not applicable if:

1. Sets are tampered with / repaired by unauthorized personnel, previously repaired by a non-approved service centre or service agent.
2. Any defect caused due to improper use, negligence or transit damage.
3. The serial number on the product has been tampered with or removed or does not match.
4. Damage is caused in transit or by accident, acts of God, abuse or misuse, negligence, failure to follow operating instructions, exposure to liquid, sand, fire, improper voltage input, fluctuation in electrical supply or by any other external factors.
5. In no event shall Papita Trading LLC be liable for any direct/indirect or consequential damages, including loss of profit, incurred by any customer/end-user of the Product(s) or any other third party.
6. Warranty is subject to the exclusive jurisdiction of the courts of Dubai, UAE
7. Reception or transmission problems resulting from external causes/perils.
8. Data/ hardware corruption arising due to computer virus infection, Papita Trading LLC will not be held liable for any data loss during the event of repair and claim.
9. Any defect caused by usage of a wrong power supply, voltage, corrosion, rust or stains or any problem with the supply of electricity.

All other terms & conditions specified on papita.ae may apply. All benefits of this Extended Warranty Plan are lost if a fraudulent declaration or claim is made.

You have an Extended Warranty Claim, what should you do next?

 It’s no biggie! Just contact us right away with a copy of your invoice and we will take of everything.

Terms & Conditions of Product Insurance Scheme:

Customer care contact:

Email: sales@papita.ae

Call/WhatsApp: +971588080250